FAQ
Questions, answered.
Everything about how airport drop-off detailing and EV charging work. Still stuck? Contact us.
Getting started
How does airport drop-off work?
Meet us at the ABCD kiosk in your airport's parking area, hand over your keys, and we secure your vehicle in monitored parking. You catch your flight; we clean and charge while you travel.
Is my car parked safely while I'm away?
Yes. Vehicles stay in monitored, access-controlled parking with documented key custody. A condition report with photos is completed at drop-off.
What EV connectors do you support?
Our on-site Level 2 chargers support CCS, NACS (Tesla), and J1772 with universal adapters. Tell us your charge target — 80% for daily driving or 100% for the long haul.
Scheduling & payment
What if my flight is delayed or I come back early?
Scheduling is flight-aware. Share your flight number and we track it. If plans change, message us and we adjust pickup timing where operationally possible.
How do I pay?
The estimate is shown when you book. Final price is confirmed at the kiosk after a quick inspection, and payment is due on completion. We accept all major cards and digital wallets.
Do you guarantee a charge level?
Charge targets are goals, not guarantees. The level reached depends on your vehicle, software locks, weather, and time parked, but we plug in as soon as your car is in our care.
Your car & belongings
Should I remove my belongings?
Please take valuables, electronics, cash, and documents with you. We are not responsible for personal items left in the vehicle.
Can you service a fleet or company vehicles?
Yes. We offer recurring schedules, consolidated billing, and dedicated coordination for rideshare drivers, corporate travelers, and fleets. See our Business page.
Still have a question?
Our team answers daily from 5 AM to 11 PM. Reach out and we'll get you sorted.